you tell me what i'm supposed to tell my constituents whose tax dollars, some of these deposits were insured when this gambling win nine, when either way they're having extreme difficulty in getting their home loan mortgages consummated in the change. tell me, mr. bacon, what should i say? >> first of all, we should be clear this whole name is regrettable and unacceptable and we believe the proof is on us now to demonstrate how this can't happen in other places, whether the financial crisis and how we make the entire firm if it replace for you and our regulators. this failed because of multiple things that did not catch it. the two obvious ones, trading oversight on the ground in london failed completely and second lines of defense, risk primarily and finance center that also failed with the escalation in the pushback to risk committee failed. it would actually have been easy to catch this in many ways and very regrettably it happened. i believe we've taken correct elections on these accounts. >> do you believe jpmorgan is too big to fail? >> i don't think it is too big to fail. ther